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FAQs

Have questions about your order? Scroll through the information below to see our most frequently asked questions and answers. If you can’t find what you need, please call our Home Delivery team on 023 8060 0558 or send an email to homedelivery@owtons.com.

 

Orders and Delivery

 

Is there a minimum order value for delivery?

Yes, online orders are subject to a minimum order value of £60.

Can I track my order?

Currently, we are not able to track your order once it has left our factory.

Can I modify my order after placing It?

Yes, we can modify your order. Please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number. If you are adding on items over £80, you can place a new order, use the comment section to advise of your original order and we can deliver both together.

Can I cancel my order?

Yes you can, please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number. Your right to cancel starts when you place the order. Please note that as our items are perishable, we cannot accept cancellations after the point of despatch. We reserve the right to cancel your order due to unforeseen circumstances and we will ensure we contact you as soon as possible.

When will my order arrive?

Orders placed before 2.30pm will receive next day delivery, subject to availability. Orders placed after this time will be assigned the next available delivery day (usually next day excluding Sunday).

How is my order delivered?

Your order will be delivered by our own refrigerated vans, in a specially created chilled insulation box to ensure the quality and longevity of your product.

Which days of the week do you deliver?

Monday – Saturday, subject to delivery areas.

How much is delivery?

Delivery is £5 for orders under £80, and free above £80.

What is the cut-off time for next day delivery?

2.30pm, subject to product availability.

What happens if I’m not at home for my delivery?

Please do advise us if your allocated delivery day is not suitable – please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number. If you are not home during delivery and we cannot get a hold of you, then your order will be returned to our factory.

 

General

 

What to do with incorrect items?

Please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number.

I have an item missing, what do I do?

Please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number.

Items arrived damaged, what should I do?

Please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number. You will also need to provide photographic proof within 24 hours of delivery.

Can I collect my order from one of your farm shops?

Unfortunately not. If you would like to collect, please speak to the shop directly to place your order.

Can I return items?

No, due to the nature of our product, we do not accept returns. If you have any queries in relation to your order, please call us on 023 8060 0558 or send an email to homedelivery@owtons.com with your order number.

What payment options do you accept?

We currently use Global Pay and accept Visa/Mastercard.

What are you customer service hours?

Our Home Delivery team are contactable between 9am-5pm, Monday – Friday.

Do you offer gift cards?

Yes, we offer £5, £10 and £20 gift vouchers on our website.

Are your meats sourced sustainably?

Owton’s always strives to source sustainable meat from local suppliers.

Where do you source meats from?

Our meats are sourced from local suppliers where possible.

Do your products contain nitrate?

Owton’s meat does not contain any nitrates, however some of our traded products may do so. More information is available on request, please call us on 023 8060 0558 or send an email to homedelivery@owtons.com

Is your meat fresh and is it suitable for freezing?

All our of products are produced fresh and are suitable for freezing. Please be advised we will send frozen items out if this is the only stock we have on hand.

Is your packaging recyclable?

Our packaging is not currently recyclable, due to our sustainability commitments this is something we are working towards in the near future.

Can I make special requests?

You can make special requests at any of our farm shops. Please contact them directly.

Are any of your products gluten free?

Full allergen information is available on request, please call us on 023 8060 0558 or send an email to homedelivery@owtons.com

Where can I find a list of ingredients?

Full ingredient information is available on request, please call us on 023 8060 0558 or send an email to homedelivery@owtons.com

Where can I find nutritional information?

Full nutritional information is available on request, please call us on 023 8060 0558 or send an email to homedelivery@owtons.com